In accordance with current data protection regulations, Susana María Gonzalo Gamo (Helix by Susana) has adapted this Website to the Organic Law on Data Protection (LOPD) and its implementing regulations. Furthermore, it complies with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons (GDPR), as well as with matters regarding information society services and electronic commerce (LSSI-CE).
This privacy policy (“Privacy Policy”) applies to the website https://www.helixbysusana.com (the “Website”) and regulates the personal data processing activities carried out by Susana María Gonzalo Gamo, the owner of the Website and responsible for its operation. Susana María Gonzalo Gamo will process the user's personal data when they visit the Website and interact with the services and functionalities offered therein.
The Data Controller for personal data is: Susana María Gonzalo Gamo (hereinafter, Helix by Susana).
In general, visiting and consulting the Website does not involve the collection and processing of the user's personal data. The processing of personal data for users visiting the Website is limited to so-called 'browsing data', i.e., data that is necessarily transmitted to the Website by the computer systems responsible for its administration and Internet communication protocols.
Browsing data includes, for example, IP addresses or domain names of the computers used by the user connecting to the Website, as well as parameters related to the type of operating system used. Browsing data, such as those mentioned above and, for example, the number or duration of visits to the Website, are collected and processed by Helix by Susana solely and exclusively for statistical purposes and anonymously regarding Website access and use, as well as to verify the correct functioning of the Website and improve its operation and content.
Due to the nature of browsing data, this information may allow user identification if associated with other data held by third parties; however, Helix by Susana does not collect browsing data to associate it with identified users. Browsing data is deleted once the anonymous processing is completed. Such data may be used to determine responsibility in case of computer crimes against or through the Website. Except in the aforementioned case, Helix by Susana keeps browsing data only for the maximum period permitted by applicable law, after which it will be dissociated.
Furthermore, Helix by Susana collects and processes personal data that the user voluntarily provides when interacting with Website functionalities and requesting offered services, for example, when filling out the web form, subscribing to the Website, our newsletter, or our mailing list; purchasing products through the Website (currently unavailable), which includes all activities related to product purchase such as delivery, billing, returns/exchanges, refunds, purchase and use of gift cards, payment activities including fraud prevention, customer service, and interaction with our call center; participating in promotions, contests, or giveaways; requesting information or sending questions, communications, or opinions to Helix by Susana via traditional mail or the Website.
We will process the user's personal data to comply with requirements under laws, regulations, and EU legislation, and for the exercise of legal actions or procedural defense. We may also process personal data when the user contacts our customer service or call center, which may communicate with the user via email, chat, and telephone.
The user may also finalize product purchases by calling our call center, following the procedure specified in our Terms and Conditions of Sale. For personal data processing purposes regarding purchases on our Website, please consult the corresponding data protection policy.
The call center will assist the user in completing transactions by phone and processing orders on their behalf, obtaining personal and credit card details for this purpose. The call center will also record the user's phone number for callbacks and back-office purposes to provide the requested assistance.
Marketing, statistical, and profiling activities may also be developed by the call center with the user's consent. In some cases, for internal training, quality control, and verification, calls may be recorded and emails saved unless prohibited by applicable law. The user will always be informed before a communication is recorded and may object to such recording unless it is necessary to verify their purchase or for any other cause provided by applicable law.
Additionally, Helix by Susana may process personal data, with optional consent, for surveys; marketing purposes (sending information and promotional material via email, SMS, MMS, fax, etc., about products, campaigns, and special prices of the Helix by Susana group); and for profiling.
User personal data may also be shared with other companies in the Helix by Susana group for the marketing and profiling activities defined above. The user may object at any time and free of charge to the processing of their data for promotional purposes; each communication will contain a specific section describing the easy and free procedure to revoke consent.
Personal data collected and processed by Helix by Susana include the user's name and contact information such as address, phone number, email address, and other optional information provided. Sections of the Website where data is collected contain an informed consent statement. When required by the Data Protection Law, Helix by Susana will request user consent before processing personal data.
When providing personal data about another person (e.g., 'email a friend' or gift cards), you confirm that the communication of such data and its subsequent processing by us complies with applicable data protection laws. Consequently, you must inform that person in advance and, if necessary, obtain their consent for the purposes set out in this Privacy Policy.
On our Website, you will find various forms where personal data is collected:
Furthermore, if you provide your data via email, the points indicated in the following paragraph will apply.
At Helix by Susana, we process the information provided by interested parties to manage the delivery of requested information and provide offers on products and services of interest.
We also process provided information for customer relationship management, as well as to process service contracts or billing.
Commercial profiles may be created based on the information provided to offer products and services according to your interests.
If you have checked the corresponding box, the legal basis for sending advertising about other products and services is your consent, which can be withdrawn at any time without affecting the execution of a service contract or billing.
Minors under 13 years of age require the consent of their parents or guardians for the processing of their data.
Personal data will not be transferred to third parties unless the user expressly authorizes it or there is a legal obligation.
We also inform you that data provided for publications and promotions will be located on the servers of Mailchimp (email marketing provider) through its company The Rocket Science Group Inc, located in the USA and adhering to the Privacy Shield agreement. See MailChimp's privacy policy.
The Website also uses Google Analytics, a visit analysis service. This service uses “cookies” to collect information for its web analytics and advertising services.
This website is hosted on the servers of LoboCom (Lobocom Sistemas, S.L.) located in Spain (EU). You can consult this provider's privacy policy here.
Personal data collected through the Website will be processed by Helix by Susana.
The processing of personal data will be undertaken exclusively by specifically authorized personnel designated to access and process the data, including personnel designated for non-routine Website maintenance tasks.
Personal data processing is mainly carried out by electronic and automated means, but also by non-electronic and manual means through procedures and operations consistent with the purposes set forth in this Privacy Policy.
User personal data will be processed in accordance with applicable data protection laws, including security and confidentiality provisions, and will be kept only for the period strictly necessary to achieve the specific purposes pursued and in accordance with applicable legislation.
Helix by Susana is committed to ensuring the security of the user's personal data. Helix by Susana processes personal data in compliance with security regulations established by applicable laws to prevent loss, destruction (even accidental), unauthorized access, and unlawful or improper use. Additionally, computer systems and software are configured so that personal and identifying data are used only when necessary for the specific processing purpose.
Helix by Susana uses advanced security technologies and procedures. For example, personal data is stored on secure servers in controlled locations. Furthermore, encryption techniques such as the Secure Socket Layer (SSL) protocol are used for transmitting certain data over the Internet.
The user can help Helix by Susana update and ensure the accuracy of the data by notifying any changes in address, title, phone number, or email. Registered users can perform these actions online through their profile page on the Website.
Minors under 14 years of age should not use Helix by Susana services without the consent of their parents or guardians. If Helix by Susana detects users who may be under 14, it reserves the right to request a copy of their ID or equivalent document, or parental authorization.
Helix by Susana communicates personal data with the limitations specified in this Privacy Policy and informed consent statements, fully respecting the user's consent. Access is limited to internal and external employees who need it to perform their duties.
Personal data may be communicated to institutions, authorities, public entities, banking/financial entities, professionals, independent consultants, business partners, and third-party service providers (professional, technical, and organizational services related to Website management, sales, initiatives, etc.).
Regarding product purchases, data processing will be undertaken by the corresponding local Helix by Susana entity or third-party e-commerce platform providers, who are contractually obligated to adopt adequate security measures. Third parties will receive only the information necessary for their functions and are bound to confidentiality.
User personal data will not be communicated to third parties for marketing purposes nor will it be disclosed under any circumstances.
Except for browsing data, providing personal data is necessary to perform the services requested by the user. Refusal to provide mandatory data would prevent Helix by Susana from fulfilling contractual obligations or providing the requested information/services. Provision of data for surveys, marketing, and profiling is optional and does not affect the provision of core services.
The user may at any time exercise rights recognized by current legislation, including the right to verify, integrate, update, modify, or delete data, and to object to its processing (including for direct marketing). To exercise these rights, contact Helix by Susana via email at hola@helixbysusana.com or info@helixbysusana.com.
This Privacy Policy may be updated. The version published on the Website is the one currently in effect.
Financiado por el Programa Kit Digital. Plan de Recuperación, Transformación y Resiliencia de España «Next Generation EU».
